Frequently Asked Questions

What utilities are included in the rent?

We cover water, sewer, and trash. This helps make living at our community more affordable for you.

What is the parking situation?

We offer assigned on-site parking at no additional charge.

Do you allow pets?

We have a strict no-pet policy.

What credit score do I need to be approved?

We do not have a minimum credit score for approval. Instead, we review your full credit history along with other factors. For more information on our application requirements, feel free to contact our on-site team.

What is the neighborhood like?

The Excelsior is ideally located near some of Studio City’s best destinations. Westfield Fashion Square offers a wide variety of shopping and dining experiences, while the Sherman Oaks Galleria provides a full-scale mall outing. The nearby Ventura Boulevard district is filled with boutiques, cafés, and unique shops, along with the trendy Sportsman’s Lodge. Local parks offer picnic areas, playgrounds, and organized sports leagues, and outdoor enthusiasts can enjoy hiking, biking, tennis, and more—from Lake Balboa to Fryman Canyon. The Excelsior Apartments are just minutes from the I-405, 101, and 170 freeways, making commuting and traveling easy. The nearby Metro Orange Line also provides quick access to Downtown Los Angeles, Universal City, and Warner City.

What is the standard lease term?

Our standard lease term is 12 months.

Does the unit have an in-unit washer/dryer?

Our apartments do not include in-unit washers or dryers. However, we have an on-site laundry facility for our residents. You can pay with an app or use coins.

Does the unit have air conditioning?

All apartments are equipped with air conditioning. For unit-specific information, please contact our on-site team.

What appliances are included?

All of our apartment homes include a stove, oven, and refrigerator. In select apartments, you will also find a microwave.

What amenities are available?

The Excelsior features a variety of community amenities designed for convenience and relaxation. Residents have access to an outdoor spa and BBQ area, creating a perfect setting for grilling and social activities.

Can I pay rent online?

Yes! We provide a resident portal that allows you to conveniently pay rent online and submit maintenance work orders.

What is the maintenance process?

We have a highly-rated in-house maintenance team dedicated to keeping our community in excellent condition. Residents can submit work orders through our online portal.

Who should I contact for urgent maintenance requests?

For urgent maintenance requests during regular business hours, please reach out to the on-site management team. After hours, residents receive an emergency maintenance contact number for situations that require immediate attention.

Are there security cameras?

Yes, we have 24/7 surveillance cameras throughout the property.

Are the locks changed between tenants?

Yes, we replace the locks in every apartment after a resident moves out.